DMRC Customer Relations Assistant Recruitment 2026 – Diploma & Graduate Ticket Counter Jobs | How to Apply

Delhi Metro is the lifeline of Delhi NCR. Every day, lakhs of people travel through its stations, and every station has a customer care area where staff help passengers with smart cards, tokens, lost items, complaints and route information. The person who handles these tasks in DMRC’s permanent staff is called a Customer Relations Assistant (CRA). Many job seekers search for these roles as ‘Delhi Metro ticket counter jobs’ or ‘Delhi Metro customer care jobs’.

This guide explains the DMRC Customer Relations Assistant recruitment for 2026 in simple English. We cover eligibility, pay scale, selection process, exam pattern and how to apply on the official DMRC website. We also explain the difference between permanent DMRC posts and contract ticket counter jobs given through outsourcing agencies. Please note: at the time of writing, we have not confirmed a new 2026 CRA notification, so all dates, vacancies and fees are marked as pending until the official notice is out.

Recruitment Overview

What does a Customer Relations Assistant do?

• Issuing and recharging smart cards and QR/tokens at the customer care centre
• Helping passengers with routes, fares, interchanges and station exits
• Handling complaints, refunds and lost-and-found cases politely
• Managing cash, keeping accurate records and closing accounts at shift end
• Supporting crowd management during peak hours and special events
• Helping senior citizens, women and passengers with disabilities
• Reporting any safety issue to the station controller

CRA staff work in rotating shifts, because the metro runs from early morning till late at night. Weekend and holiday duty is normal. The job suits people who are patient, good with numbers and comfortable speaking with many people every day.

Important Dates

DMRC does not hold CRA recruitment every year. When it does, the notice is published in the Careers section of its official website and in major newspapers. Keep checking the official website and do not trust dates shared on WhatsApp or YouTube without checking.

Vacancy Details

Eligibility

Please check each point below with the official notification. Eligibility is counted as on the cut-off date given in the notice, not the date you fill the form.

Education

In earlier CRA notifications, DMRC asked for a 3-year Diploma in Engineering or a graduation degree in specific subjects (such as B.Sc or BCA) with minimum marks. The exact subjects and percentage can change, so read the new notification carefully before you apply.

Age limit

Earlier notices usually kept the age limit around 18 to 28 years for general category candidates. The exact limit and cut-off date will be given in the official notification.

Age relaxation

Medical standards

CRA staff must meet DMRC’s medical standards, which include eyesight and general fitness checks. There is usually no running or physical endurance test for this post.

Salary and Allowances

DMRC is a joint venture of the Government of India and the Government of Delhi and follows the IDA pay pattern. Based on earlier notices, the CRA pay scale is shown below. The final figures will be as per the new notification.

Along with salary, permanent DMRC employees usually get benefits like DA, HRA, medical facilities, leave, PF and gratuity as per company rules.

Why a DMRC job is attractive

A permanent DMRC post gives job security, regular pay revisions, medical benefits, and a respected position in a well-known organisation. Employees also get training and a chance to grow into senior posts through internal exams and promotions. This is why competition is high, and serious preparation is needed.

Application Fee

Selection Process

Each stage is qualifying in its own way, so you must clear every step to reach the final list. Keep all original documents ready well before the document verification date, and make sure your name and date of birth match in every certificate. Small mismatches can delay or even cancel your selection.

Exam Pattern and Syllabus

The exact exam pattern will be in the new notification. Based on earlier CRA exams, you can prepare for these areas:

Negative marking has been part of DMRC exams earlier. Practise previous year papers and mock tests to improve speed and accuracy.

Preparation tips

• Start with the syllabus given in the last CRA notification
• Practise 20–30 reasoning and maths questions daily
• Read one newspaper or current affairs summary every day
• Learn basic facts about Delhi Metro lines, history and services
• Take at least 10 full-length mock tests before the exam
• Revise English grammar rules and common vocabulary

Many candidates lose marks because of negative marking. Attempt only those questions you are fairly sure about, and manage your time so that you can read every question once. A steady study plan of 2–3 months is usually enough for a well-prepared candidate.

How to Apply

About contract ticket counter jobs

Many ticket counter and customer help desk staff at stations are hired through private outsourcing agencies on contract. These jobs usually need 12th pass or graduation, basic computer skills and good communication. They are not permanent DMRC posts. If you apply for such jobs, verify the agency, get a written appointment letter and never pay money for joining.

A good way to find genuine contract openings is to check the websites and notice boards of known facility management companies, reputed job portals and local employment exchanges. Ask for the agency’s GST or company registration details, and confirm your salary, shift timing and ESI or PF coverage before you join.

Scams and Mistakes to Avoid

Documents Checklist

Scan every document clearly in the size and format asked in the notification. Keep a folder with both scanned and printed copies, because you will need them at the online form stage and again at document verification.

FAQ